IMPORTANT CHANGE TO HNE ID CARDS January 7, 2010
Posted by admin in : Notice of Policy Changes , trackbackEffective January 2010, any newly issued HNE member id cards will not include the Primary Care Physician (PCP) name and that will be the new process going forward. These new cards will only be issued to new members or if existing members have changes to their plan. Existing members will still be able to use their old ID cards until any change is made to their plan. Please reference HNEDirect or contact Member Services at 800-310-2835 if you need to verify a member’s PCP. If you have any questions, please call 413-233-3313.
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